FAQ

Our shoes are designed with a perfect balance of comfort and style. They feature lightweight, flexible construction that makes them ideal for everyday wear. Whether you’re looking for our popular Wendy collection for women, the reliable Wally series for men, or our comfortable kids’ selections, each pair is crafted with your active lifestyle in mind.

We specialize in comfortable footwear including:

• Sneakers
• Slip-on shoes
• Sandals
• Dress-casual footwear

We carry sizes for Men, Women, and Kids (including Little Kids and Big Kids categories).

Our shoes typically fit true to size. We recommend ordering your usual shoe size. If you’re between sizes or have specific fit concerns, we suggest sizing up for maximum comfort. All our shoes are designed with flexibility to accommodate various foot shapes.

We’re proud to offer global shipping to most locations worldwide. Please note that we cannot ship to some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us at [email protected].

We offer two convenient shipping methods:

• Standard Shipping – $12.95: Uses DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available for orders of $50 or more, uses EMS with delivery in 15-25 business days after dispatch

All orders are processed within 1-2 business days. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

Delivery times vary based on your shipping method:

• Standard Shipping: 10-15 business days after dispatch
• Free Shipping: 15-25 business days after dispatch

Please allow additional time for order processing (1-2 business days).

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Yes, free shipping is available for all orders of $50 or more. For orders under $50, we offer Standard Shipping for $12.95.

Order modifications or cancellations are only possible if your order hasn’t entered the processing stage. Please contact us immediately at [email protected] if you need to change or cancel your order.

We want you to be completely satisfied with your Heydude shoes. If you’re not happy with your purchase, you can return it within 15 days of receipt. Items must be in their original condition with all tags attached.

To start a return, please contact our customer service team at [email protected] with your order details. We’ll guide you through the return process and provide any necessary instructions.

For hygiene reasons, we cannot accept returns on worn shoes unless they are defective. All returned items must be in their original condition with tags attached and in the original packaging.

Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.

Heydude Shoes
411 Earnhardt Drive
Louisville, US 40244

Currently, we operate as an online store with global shipping capabilities. This allows us to keep our prices affordable while bringing our comfortable footwear directly to your doorstep, no matter where you are in the world.